Legal

Refund and Unused Balance Policy

Last updated 9 November 2026

IPRelay is a brand operated by:

GPCAP FZCO
Dubai Silicon Oasis, DDP
Building A2
Dubai, Dubai
United Arab Emirates

Unused balance

Prepaid balance does not expire due to inactivity and carries no inactivity fees.

Refunds

You may request a refund of unused balance by contacting billing. Consumed usage, active IP rental periods and payment processing costs are not refundable. Balance associated with breaches of the Acceptable Use Policy is not refundable.

How to request

Email billing@iprelay.sbs from your account email. Refunds are returned to the original payment method where possible.